04n 7 °C

Call center manager

Размещено 08 июня 14:48
Тип занятости
Полный день
Hlavní město Praha
Praha 8
Заработная плата
15 000 CZK
GETBERG reale estate

• Answer calls and respond to emails from clients
• handle customer inquiries both telephonically and by email
• research required information using available resources
• manage and resolve customer complaints
• passes leads to head of sales (CZ and International)
• provide customers with product and service information
• enter new customer information into CRM (sales force) system
• update existing customer information
• process orders, forms and applications
• identify and escalate priority issues
• route calls to appropriate resource
• follow up customer calls where necessary
• Reports to the head of lead generation
• Describe products and services
• Take the customer through the sales process

Key Competencies
• communication skills
• persuasiveness
• problem solving
• adaptability
• tenacious
• negotiation skills
• stress tolerance
• high energy level


Basic skills:
• high school diploma or equivalent
• proficient in relevant computer applications
• knowledge of customer service principles and practices
• knowledge of call centre telephony and technology
• some experience in a call centre or customer service environment
• good data entry and typing skills
• knowledge of administration and clerical processes

Desirable skills
• Native Czech (or speaks fluently)
• Additional language desirable (preferably Russian, English)
• Some experience in real estate industry


Zulia Loikova


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